The safety of our patients, their families, and our staff is of utmost importance to us. For this reason, our team has been working hard keeping up to date with the recommendations of our regulatory bodies, the Ontario Ministry of Health, and Public Health Ontario. We have implemented many new protocols and procedures in order to reduce the risk of COVID-19 infection.

You will find below the most up-to-date information regarding the actions that we are taking.. As this information is subject to change, we recommend that you review this information on a regular basis.

Cleaning, Disinfecting, and Hygiene Protocols:

The following cleaning, disinfecting, and hygiene protocols have been put in place for the safety of our patients, their families, and our staff:

COVID-19 Screening Questionnaire:

At every appointment, you will have to complete a screening questionnaire.

If your answers result in screening positive, a member of our team will instruct you on how to proceed. Please note that screening positive does not equate a confirmed diagnosis of COVID-19, but is a tool that we are using to reduce the risk of exposure for all our patients, their families, and our staff.

We take the protection of your personal health information very seriously. It is important to note that, in the event that we suspect that someone has or may have COVID-19, we are required to report this information to the medical officer of health of the Eastern Ontario Health Unit in accordance with section 25(1) of the Health Protection and Promotion Act, R.S.O. 1990, c. H-7.

Physical Distancing and Use of Personal Protective Equipment (PPE):

When you enter the clinic , you will notice that we have made some physical changes. These include the following:

Contact Tracing Log:

We have created a contact tracing log of every person that enters the clinic at any given time, which includes people in the clinic other than patients (ex. couriers, guardians accompanying a patient, spouses, etc.). This information will be used only for contact tracing purposes should someone who visited the clinic later be diagnosed with COVID-19; however, providing this information is not mandatory.


We are working hard to keep everyone safe while offering you the care that you require. To do so, we need your help and ask that you follow the recommendations below: